Introduction
This policy covers personal information shared with KOWOV through this website and our published contact details. KOWOV is the brand of Yantai KingWay Science & Technology Co., Ltd., based in Yantai, Shandong, China
1. Information We Collect
When you contact us, you may provide your name, company, work email, phone number, industry and the purpose of your inquiry. Product requirements, operating conditions and order details help us understand the work you need support with
Please send only information relevant to your inquiry. If drawings, photographs or business records contain personal or confidential information, contact us to agree how to share them before sending
2. How We Use Your Information
We use inquiry information to respond to your questions, assess product requirements, prepare quotations and coordinate technical, order or after-sales discussions. The information needed depends on the request
The Contact Us form submits to our website service and displays a confirmation only when the service accepts the message. If it is unavailable, the page displays an error and keeps your entries on screen. Some product and application forms prepare an email in your email application; you review and send that email yourself
3. Cookies and Website Data
Your browser stores your Cookie Settings selection so the website can remember it. Google Analytics 4 loads only after you allow Analytics, and measures page visits and website interactions. Our custom analytics events do not include the contact details or message entered in the Contact Us form
Hosting and security services may process technical information such as IP addresses and request details to deliver and protect the website. See the Cookie Policy for browser storage and third-party services
4. Sharing and Service Providers
Your inquiry may be handled by KOWOV personnel and providers supporting website hosting, email and form delivery. Providers may process information in countries other than your own, according to their service arrangements
Embedded maps and external services, including Google Maps and WhatsApp, have their own privacy practices. Opening a link or loading an embedded service may share technical information with that provider
5. Retention and Security
The relevant inquiry, order and record-keeping requirements determine how long business correspondence needs to be kept. Contact us about a particular record if you need information about its retention
No internet transmission is completely secure. Avoid sending passwords, payment-card details or personal documents through an ordinary inquiry
6. Your Privacy Choices
You can change optional browser preferences through Cookie Settings at any time. Depending on applicable law, you may also request access, correction, deletion or restriction of your personal information
Send privacy requests to sale@kowovglobal.com. Identify the inquiry or record concerned without including unnecessary sensitive information. We may need to verify your identity before handling a request
7. Contact Us
For questions about this policy, email sale@kowovglobal.com or write to Yantai KingWay Science & Technology Co., Ltd., Beijing Middle Road, No. 6, Yantai Development Zone, Shandong, China